FAQ

Does Russell Livwel, accept insurance? 

Russell does not participate with any insurance companies. A superbill with appropriate insurance

coding is provided after every formal consult. This can be submitted to the insurance company for reimbursement or application towards the deductible.

 

I would like to have a one-time consult with Russell?

You can sign up for the Initial Evaluation consult directly on the website. If you already are an established client, you would select the Maintenance Meet-up consult

I am not familiar with the concierge practitioner concept, can you explain?

The 360-deg Concierge Platform is a comprehensive plan that includes extensive bloodwork panels and microbiome stool testing yearly + 2 formal virtual consults yearly + Clients have full access to Russell 24/7 for any questions or concerns. This plan can be for NEW or ESTABLISHED clients.  A client anywhere in the US essentially has a virtual Naturopathic Practitioner in their back pocket.

Exactly what is included in the concierge extensive blood panel?

All metabolic profiles, advanced lipid tests, hormone panels, thyroid panel, cardiac disease markers, genetic screening, Omega 3 & sterols, serum vitamin levels, and urine analysis.

Can I use my Flex health dollars or HSA to pay for visits?

Yes, you can, and a medical Superbill will be provided to you.

How does the doctor order lab tests virtually?

The doctor is able to order the most basic blood work through one’s insurance. For the uninsured, the doctor has a network of affordable options.

How does one of the concierge plan go about getting their pre-paid testing?

The doctor submits a requisition to the testing lab for our panels. They then provide an at-home blood draw OR a local lab or doctor's office may provide where the blood can be drawn. For the stool testing, the lab will drop-ship the kit to you and instructions are included. You simply mail back the kit.

How do I know that the Concierge plan is for me?

I can certainly understand one’s hesitation with signing on for a six-month plan without ever having met the practitioner. You might want to consider starting with an Initial Evaluation (which is quite comprehensive) and get acquainted with the doctor and then move onto the 360-deg. Concierge Plan thereafter.

Does it matter where I live, or can anyone become a patient regardless of location? 

Doc sees folks in all 50 states. Folks living outside the USA can have consultations, supplements, and compounded natural extracts, etc. Russell may suggest. HOWEVER, they rarely have access to the testing profiles and tests may need to be adjusting.

Can Russell Livwel refill all of my prescriptions so that I don’t have to visit my primary MD as often?

Russell will present refills to the medical director who will make that determination with each individual. Certain medication refills require in-office visits (such as heart and blood pressure medications). In that case, you would need to continue screenings as recommended by your primary doctor. Russell can NOT refill or prescribe any Scheduled drugs (incl. Testosterone) for his Virtual clients.

My English is not very good, but I am very interested in an appointment with the practitioner? 

Russell speaks fluent English. For other languages, we recommend that you have a translator present during the video consult.

Can I get a refund on any of my services with Russell if I am not satisfied?

There are no refunds for completed consultations. We have a cancellation policy that one should read at the time of booking. The Concierge plan is a six-month commitment, and can only be canceled before the initial visit with

Russell.